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What are the possible reasons and ways to solve the error?

PPK
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1 Answers1

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Check out the IBM support page regarding this error

MichaelTiefenbacher
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  • Thanks Michael for the link. But none of the home directories had the mentioned file for deletion. Is there any other way for resolving the error? – PPK May 23 '20 at 15:01
  • Provide the whole command you try to run. Have you sourced the .dsenv file? – MichaelTiefenbacher May 23 '20 at 15:25
  • /opt/IBM/InformationServer/Server/DSEngine/bin/dsjob -run -mode RESET -param Cycle=ctiOpenAR -param LOB=CTI -userstatus -jobstatus cti RunJobs.ctiOpenAR – PPK May 23 '20 at 15:35
  • Do other jobs work? Did you try the DOMAIN option? Please provide more details – MichaelTiefenbacher May 23 '20 at 19:01
  • Hi Michael, The issue got resolved after a DB restart which was not started properly after an activity. Thanks for your support. Stay safe. – PPK May 24 '20 at 09:10