DocuSign - not able to disable "decline to sign"

Question

I need to disable the "Decline to Sign" option in the other actions drop down to restrict the user to decline. Is there any option in DocuSign to do that?

score 2 · Answer 1 · answered Apr 30 '20 at 18:40

2

I don't believe it's possible to remove the "Decline" button at the envelope level or recipient level. But you can control the visibility of the Decline button via the Brand-level setting DocuSign_DeclineAllow (set to a boolean value) in the Signing Resource File.

See this answer for more information.

answered Apr 30 '20 at 18:40

Kim Brandl

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Glad I could help! Can you please mark this answer as “accepted” (so that it’ll be more discoverable for others in the future)? Thanks! – Kim Brandl May 04 '20 at 17:37
Thanks for keep answering questions here Kim, really appreciate it!!! – Inbar Gazit May 11 '20 at 21:05

score 0 · Accepted Answer · answered Apr 30 '20 at 18:40

0

https://support.docusign.com/en/guides/docusign-signing-resource-file-v2-0 might help.

DocuSign_DeclineAllow

is the field name

answered Apr 30 '20 at 18:40

Inbar Gazit

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score 0 · Answer 3 · answered May 03 '20 at 20:17

Note that the signer can simply close the signing ceremony's browser tab...so they can always, effectively, "decline to sign."

The usual way to handle this is to not allow the user to proceed until after they've signed. Hiding the Decline to Sign button is security through obscurity (which is no security at all).

DocuSign - not able to disable "decline to sign"

3 Answers3