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Currently, Teams has no way to close a chat window in the traditional manner (for example as in SfB clients)

Now Teams appears to be gaining this feature as part of Multi-Window Chat Featured ID: 57292 https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=57292

This allows a user to at least undock a chat, and even get appearance of the chat as a separate application window in the windows task bar. As a consequence, the traditional X to close chat window option now is available (at least it undocks the popout chat window back to Team client)

Question: How can a bot developer or remote parties get any indication that the user has closed (X'ed the chat) window? This could be by means of an event in the bot framework or a call back from Graph for example.

This is needed for certain contact center applications where it is important to know that the user has "left" the chat.

Ennova
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  • I’m voting to close this question because this should be a feature request on the specific product, not a question on stack overflow. – quadroid May 04 '20 at 07:51

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Currently this is not supported. Can you please make your features suggestions on the Microsoft Teams feedback portal on UserVoice

Subhasish
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    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/40367467-callback-event-needed-in-graph-or-bot-framework-fo – Ennova May 07 '20 at 12:45