-1

I am trying to stream audio when an agent picks up call on a flex dashboard. Although one can start streaming when working with twilio APIs. But I didn't find any docs related to this usecase.

Saurabh Shukla
  • 11
  • 1
  • 5

1 Answers1

0

Twilio developer evangelist here.

You can insert the fork stream widget into the Studio flow that leads to a Flex agent?

[edit]

As requested, the media stream should join when the call is accepted by an agent. I don't think you can do this in Studio, so you would have to implement this as a Flex plugin. When the plugin detects that a call has been accepted by an agent it could make a request using the call SID to modify the call and inject the <Start><Stream> TwiML.

I don't have more detail on that right now, as I've not built that sort of thing myself. Let me know if this helps.

philnash
  • 70,667
  • 10
  • 60
  • 88
  • I only want to fork the stream, when the agent assignment has been done. I couldn't figure out the way to do this on twilio studio. It would be helpful if you can explain on twilio studio. – Saurabh Shukla Apr 15 '20 at 06:47
  • OK, updated with an idea about building a flex plugin that could do the trick. – philnash Apr 15 '20 at 07:52
  • Thanks Philnash, I will try and let you know. Currently I have added a callback to the task assignment in task router. After that I bridge the incoming call to the selected agent and start stream using twiml. But this causes the call to be automatically picked up at the flex dashboard. – Saurabh Shukla Apr 16 '20 at 08:06