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Our app which was published and stable for more than 4 weeks is gone from google play jus few hours ago the app was fine today . The google play console has no errors whatsoever .

Google console state

when i try to look for the app using the package name it says

We're sorry, the requested URL was not found on this server.

Osama
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  • I'm voting to close this question as off-topic because you should contact Google Play support. – Peter B Mar 02 '20 at 14:29
  • You maybe right !! but isn't this the place to ensure that there is no technical problem from my side like a wrong package name ??? – Osama Mar 02 '20 at 14:35
  • The requirements for an app to be on GP change all the time. Issues are highlighted in the console, it might be worth going through all sections again. – Richard Nixon Mar 02 '20 at 14:39
  • @RichardNixon exactly thats whats driving me insane is that there are no issues at all in the console the app is live and published – Osama Mar 02 '20 at 14:41
  • Is you app paid for btw? If so you need an address on your main profile I believe. – Richard Nixon Mar 02 '20 at 14:57
  • if you mean is my app paid or free than my app is free to download from playstore and if you mean is the developer account is paid yes it is . @RichardNixon – Osama Mar 02 '20 at 15:00

2 Answers2

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It generally happens when users are constantly giving low ratings to your app or you have very fewer downloads even after a very long time of publishing your app. If none of them are the cases then you should contact google support at the given link. https://support.google.com/googleplay/android-developer/?hl=en#topic=3450769

prince sinha
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  • Non of what you mentioned is a problem as i have only 2 or 3 people who rated my app – Osama Mar 02 '20 at 14:30
  • but even if i have fewer downloads does that mean my app is gone ! because i cant even find it when i click on "View on google play" inside the play cosnole – Osama Mar 02 '20 at 14:31
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i have the same problem with app that have 300+ users I've contacted support, cause this looks like a google play problem/error

Same problem here

https://community.adobe.com/t5/adobe-comp/cant-find-adobe-comp-on-goole-play/m-p/10956298?page=1

Razikus
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  • Seems like it is a problem from google side because i have checked every possible case and everything looks fine i have contacted them and let's hope for the best thanks @Razikus – Osama Mar 02 '20 at 15:02
  • Hopefuly! Can you share the link for your app? Funniest thing is that i tried over proxy (https://www.kproxy.com/) and it shows me the app – Razikus Mar 02 '20 at 15:04
  • https://play.google.com/store/apps/details?id=pc.com.pocketcarage&hl=en – Osama Mar 02 '20 at 15:05
  • Same for you! I've tried over kproxy.com and it shows your application. Are you for example tracking your users location? – Razikus Mar 02 '20 at 15:06
  • Yes . what does that mean. – Osama Mar 02 '20 at 15:19
  • I saw information here, that it can be related to that https://www.reddit.com/r/harrypotterwu/comments/b6juea/wizards_unite_disappeared_from_google_play/ But of course - better to wait for support answer – Razikus Mar 02 '20 at 15:25
  • For sure, thanks so much – Osama Mar 02 '20 at 15:34