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I am trying to build a FAQ chatbot that should be trained to answer questions about FAQ's of four different companies. I have FAQ data of 4 different companies. I want to build a chatbot using Rasa that are trained on data of each of these companies(includes same question and different answer from 2 different companies). If it is unable to respond to a queston, it should transfer it to a human. How should I approach this problem. Shall I create only one chatbot or multiple instances of 1 chatbot for the same? Any responses on the same will be very helpful.

techsmart
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  • I don't know what Rasa is, but I googled it and this came up: https://www.datasciencelearner.com/how-to-build-a-chatbot-rasa-complete-guide/ Good luck! We can help with specific errors, but you have to show some code and effort first. :) – shanecandoit Jan 23 '20 at 16:50
  • Hi, few statements are a bit unclear. Could you explain further what you meant by the following statement: "(includes same question and different answer from 2 different companies)" ? – Sachin PC Jan 23 '20 at 22:39

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If they are from the same domain, you could have just one RASA chatbot for all. And handle the responses in your back-end application(using API) based on which company the user is referring to. Although I would strongly suggest having different chatbots for different companies to avoid rework later.

Sachin PC
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