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i've upgraded test (onebox) environment to Platform update 32 and i cannot start Microsoft Dynamics 365 Unified Operations: Batch Management Service, there is a warning message that says: enter image description here

In event viewer i see the following:

enter image description here

What i've tried so far:

1) Synchronized and built application from Visual Studio - fine

2) Checked if system is in maintenance mode - it is not

3) Tried to play with "Log on" tab of the service (on behalf of which user service is running) - didn't help

4) Checked if event log is full, cleared, extended allowed space for log twice and let it overwrite itself if it's full - didn't help

P.S. I suggest there is something with database (maybe any issue is enabled/disabled) but i cannot understand which one exactly (cannot find ScaleUnitFeature from event log anywhere).

I cannot restore/delete/replace database because it's important to keep all the data/set up on it

Jan B. Kjeldsen
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1gentlemann
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  • Did the upgrade go successfully and did you verify all the steps completed in the output? – Alex Kwitny Jan 23 '20 at 17:06
  • yes, i did the upgrade process with the runbook and all steps successfully completed – 1gentlemann Jan 23 '20 at 17:30
  • Have you checked the enabled features? Just a guess but it says `isScaleUnitFeatureEnabled` and the new features might be the issue. https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/feature-management/feature-management-overview – Alex Kwitny Jan 23 '20 at 18:30
  • The thing is that service is unavailable (i.e. i cannot browse the website) because of batch is being down probably (AOS is running). I've tried to find any feature containing the word 'scale' in database tables which contain the word 'feature' - nothing – 1gentlemann Jan 24 '20 at 09:27
  • You can stop the batch service and still access D365. That's probably your core problem. I'd look at IIS. – Alex Kwitny Jan 24 '20 at 18:21

1 Answers1

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I know this question is old, however, I recently had a situation where I was unable to start the service after attempting some upgrades. What worked for me was opening up the IIS Manager, looking at the Application Pool menu and starting the AOSService application pool. After that, I then started the AOSService website under the Sites menu.

Hopefully, this helps a fellow D365 developer who has lost their way.

C. Griffin
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