DashDB Entry Plan sunset and databases lost

Question

I recently noticed that mi dashDB entry plan under a dedicated ibm cloud environment has been sunset. I read an article that said that, but i had not been informed previously, so i lost my two databases (production, and testing).

Does anyone know what i should do in this case? I have a lot of sensible data inside them, and i didn´t have any problem about changing the plan, but i don´t know how to do it because i cannot get inside the console (it doesn´t work anymore). Is there any way to recover my databases? Thanks.

I'm voting to close this question as off-topic because it's not about programming and should be addressed to the vendor support. — mustaccio, Dec 02 '19 at 20:38

score 1 · Accepted Answer · answered Dec 02 '19 at 19:41

1

Please open a support ticket here: https://watson.service-now.com/wcp

The support team can temporarily re-enable your access so that you can download a copy of your data.

answered Dec 02 '19 at 19:41

Joyce

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Ok, i appreciate the answer. So i will do that. Then, what alternative plan do i have to re-create my bases? Because i can´t see any plan of db2 from my cloud console. Thanks! – Julian Buranits Dec 02 '19 at 19:46
Forget it, they told me about the alternative plans, thanks!!! – Julian Buranits Dec 02 '19 at 20:11

DashDB Entry Plan sunset and databases lost

1 Answers1