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Our brand requires us to use a "stick and ball" as a divider in emails. I have coded this in HTML to avoid using an image based divider however when read by a screen reader, specifically JAWS, the reader announces "shape backslash star mergeformat" (SHAPE * MERGEFORMAT)

For this particular email, the majority of recipients are using desktop version of Outlook and we have found many have images turned off, hence why image based divider is not a great idea for formatting (I would say not best practice anyway). A good percentage or our audience uses JAWS, so I'd love to get it right for them.

Have loaded code with alt="" and aria-hidden="true"

   

Above results in JAWS announcing the above code block as "shape backslash star mergeformat" I expect it to announce nothing.

Vivre
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  • Can't you supply a plaintext version of the e-mail in addition to a HTML version? MIME emails can contain both plaintext and HTML versions and Outlook lets users choose between them. – Dai Oct 29 '19 at 00:21
  • Yes, our marketing software already provides for that but my concern is for recipients who have HTML turned on – Vivre Oct 29 '19 at 00:40

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