Cannot access Bintray account

Question

I apologize if this is off-topic, but this is the only public support channel for Bintray OSS that I could find. I'm hoping someone from JFrog monitors this tag.

I opted into the Bintray beta look, and now I can no longer access any of my or my organization's repositories. I log in, I click the repo link, and it hangs on a JFrog logo. If I refresh the page or navigate back, I'm no longer signed in. When logged in, I have no option to switch back to the old look (the option is only available on repository views, which I cannot access while logged in; if I switch while not logged in, the setting reverts back to beta after login).

At this point, my account is effectively disabled. I would appreciate any help by the JFrog/Bintray team. Or, perhaps someone can point me to a better resource for getting Bintray support for an OSS account.

Sorry, couldn't reproduce the issue with my Bintray account. — Royg, Oct 24 '19 at 07:52
@royg I'm curious... Do you log in with GitHub or another social provider, or do you have specific credentials for Bintray? — Mac, Oct 24 '19 at 17:40
@Royg With my GitHub account. Could be something broken with that. — Mac, Oct 25 '19 at 17:19

Royg · Answer 1 · 2019-10-24T07:50:07.213

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If you are logged in you can use the bookmarkable link to access the repositories or packages, you might see the class=new-look-button on that page. Also check the DOM, you might be able to "click" the button from the browser console.

Bookmarable example:
https://bintray.com/beta/#/:organization_name/:repo_name?tab=packages

edited Oct 24 '19 at 07:50

answered Oct 24 '19 at 07:32

Royg

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No, sorry. I can already go to links like that. The problem is that when I do, the page itself doesn't display. That's the page that only displays the JFrog logo. Furthermore, it seems to log me out of my account whenever I attempt to load those URLs. – Mac Oct 24 '19 at 17:39
I have tried inspecting the page and notice that a particular fetch request results in a 401, which is probably what keeps the page from loading. I suspect that my auth token is getting lost before displaying the page. – Mac Oct 24 '19 at 17:44
If you get 401, then I would send a ticket to Bintray support, I think they can solve it for you. – Royg Oct 25 '19 at 08:41

score 0 · Accepted Answer · answered Oct 31 '19 at 19:12

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I just tried it again, and it's working now. Guessing they fixed the glitch in the beta site. But I switched back to the old one just to be safe.

answered Oct 31 '19 at 19:12

Mac

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Cannot access Bintray account

2 Answers2