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My Dialogflow knowledge base intent is detected when I ask questions withing the knowledge base document while in the dialogflow console try it now and works well in facebook too. But when integrated kommunicate, if i ask a same question, it defaults to fallback intent and responds with fallback response. What could be the cause. I increased the knowledge base slider to strongest.

Screenshot of the console

Community
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deepmynded
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1 Answers1

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Kommunicate supports the knowledgebase feature of Dialogflow. However, This feature is disabled by default because it is in the beta phase. If you want to enable this feature you can contact to Kommunciate support team at support@kommunicate.io with the knowledgebase Ids and bot Id.

Check this answer to get the knowledgebase id from Dialogflow.

Suraj
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