Installing ZAT : ERROR: Error installing zendesk_apps_tools: ERROR: Failed to build gem native extension

Question

I'm following Installing and using the Zendesk apps tools documentation but I'm getting an error when trying to install ZAT.

Have searched some articles and followed all the step but still got the error.

ERROR:  Error installing zendesk_apps_tools:
        ERROR: Failed to build gem native extension.

    current directory: /var/lib/gems/2.5.0/gems/eventmachine-1.2.7/ext
/usr/bin/ruby2.5 -r ./siteconf20191007-7424-q18lo1.rb extconf.rb
mkmf.rb can't find header files for ruby at /usr/lib/ruby/include/ruby.h

extconf failed, exit code 1

Gem files will remain installed in /var/lib/gems/2.5.0/gems/eventmachine-1.2.7 for inspection.
Results logged to /var/lib/gems/2.5.0/extensions/x86_64-linux/2.5.0/eventmachine-1.2.7/gem_make.out

Can you share more details about your environment and which steps you followed? — Jimmy Long, Oct 11 '19 at 20:18
I followed the step in this article https://develop.zendesk.com/hc/en-us/articles/360001075048-Installing-and-using-the-Zendesk-apps-tools, Env: Windows 10 64bit, ruby 2.5 — Adnan Zahry, Oct 14 '19 at 06:29
The guide mentioned that ZAT doesn't work in Ruby 2.5 for Windows.. — Jimmy Long, Oct 15 '19 at 15:41

score 0 · Answer 1 · edited Mar 10 '20 at 16:51

0

As Jimmy Long mentions in a comment:

The guide mentioned that ZAT doesn't work in Ruby 2.5 for Windows..

You'll need both ruby and gem to be at 2.6.5.

edited Mar 10 '20 at 16:51

Bhargav Rao

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answered Mar 10 '20 at 15:35

JasonHorsleyTech

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Installing ZAT : ERROR: Error installing zendesk_apps_tools: ERROR: Failed to build gem native extension

1 Answers1