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I am trying to configure Dynatrace user sessions detection to detect real user name of logged in users into our MS Dynamics CRM v. 8 on-prem installed application, this process is called User Tagging in DT,

I need to know in which part of the page DOM / HTML the current user name string is persisted, for instance at the top right of the CRM page I do see my small icon photo and if i click i do see my name in the pop-up menu,

has anybody handled CRM user tagging with DT before and knows how to grab user name?

Thanks, Davide

Davide Piras
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  • never mind, i found it, it is inside an "a" element with id=navTabButtonUserInfoUserNameId – Davide Piras Oct 03 '19 at 17:05
  • it actually started working when using this full selector in Dynatrace, since unles the user opens the menu, the above item is not loaded... #navBarUserInfoTextId > span.navTabButtonUserInfoText.navTabButtonUserInfoWorker – Davide Piras Oct 04 '19 at 12:36
  • yes, basically it would be mapped to the DOM element...we have used cookie value.. – error404 Nov 10 '19 at 16:57

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