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I wish to release my IP (it's already been disassociated) but I got the error below. I don't have a Basic Support Plan, so how do I release the IP without AWS asking technical support?

Error
52.45.129.XXX: The address with allocation id [eipalloc-90993xxx] cannot be released because it is locked to your account. Please contact AWS Support to unlock it.
vocotipex
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1 Answers1

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You can still contact the AWS support with the basic plan if you have an issue.

The IP cannot be released because there is a reverse DNS record associated with it (generally).

Try to do a host YOUR_IP, this should return NOTFOUND before you can release the IP

oktapodia
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  • This is what AWS says "On the Basic Support Plan, you can create account and billing support cases and service limit increase requests, but you cannot create technical support cases." – vocotipex Sep 30 '19 at 10:14
  • I did contact them with a basic plan for an error on their services, they were gentle to help me through the stuff, but it was actually a bug on their side. – oktapodia Sep 30 '19 at 10:21
  • Prob with me is that i can't even access Basic Support Plan unless i start paying. I'm closing my account, fyi. That's why I'm releasing/disassoc my IP – vocotipex Sep 30 '19 at 12:00
  • Did you try to check if there is a reverse DNS associated to this IP? – oktapodia Sep 30 '19 at 13:37
  • You almost certainly used [this form](https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/ec2-email-limit-rdns-request) to ask for this EIP to be configured with reverse DNS (which locks it to your account) so you might be able to use the same form to send a message to AWS support. – Michael - sqlbot Sep 30 '19 at 23:39
  • Failing that, go to the support center, go to Create Case > Account and Billing Support > Account > Other Account Issues. You don't need paid support for that type of request. – Michael - sqlbot Sep 30 '19 at 23:44