1

I am using Twilio Studio to connect an incoming call to another number in an attempt to configure an IVR. I was able to configure the IVR. Now I am trying to get the call summary as email or SMS using the Studio widgets. I was able to configure an SMS widget and was able to send a simple text message telling that there was a call from the number. My Studio configuration is as follows: img1 I have configured the SMS widget to send the incoming call details as follows: img2

I need more information on that SMS, including call duration, if possible the call record audio or whatever I can. How can I get those values for sending as SMS

Geo Thomas
  • 1,139
  • 3
  • 26
  • 59

1 Answers1

1

Twilio developer evangelist here.

You are getting the incoming call From number from the flow variable {{contact.channel.address}}, but each widget adds to the flow variables too.

Your connect_call_1 widget variables can be reached under {{widgets.connect_call_1.*}} and from my testing you can get the following:

widgets.connect_call_1.DialCallSid
widgets.connect_call_1.DialCallStatus
widgets.connect_call_1.DialCallDuration
widgets.connect_call_1.RecordingUrl

If you start typing {{widgets.connect_call_1. then the Studio widget editor should start to autocomplete for you too.

Let me know if that helps at all.

philnash
  • 70,667
  • 10
  • 60
  • 88