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I'm trying to install docplex on a work computer and was wondering where the error is coming from when I try to install it.

I'm using Anaconda3-5.2.0 and Python 3.6.5.final.0. I'm running anaconda prompt and typing in the following code: 

conda install -c ibmdecisionoptimization docplex

I get this error after I type it in:

CondaHTTPError: HTTP 000 CONNECTION FAILED for url https://conda.anaconda.org/ibmdecisionoptimization/win-64/repodata.json Elapsed: -

An HTTP error occurred when trying to retrieve this URL. HTTP errors are often intermittent, and a simple retry will get you on your way. ConnectionError(MaxRetryError("HTTPSConnectionPool(host='conda.anaconda.org', port=443): Max retries exceeded with url: /ibmdecisionoptimization/win-64/repodata.json (Caused by NewConnectionError(': Failed to establish a new connection: [Errno 11001] getaddrinfo failed',))",),)

I expect the terminal to install the package, but it's giving me an error message. I tried doing a pip install and that did not help either. Please help, thanks!

Danny B
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  • Are you on a work connection? Possibly behind a proxy? This is a very common issue for Windows users (e.g., [Issue 764](https://github.com/ContinuumIO/anaconda-issues/issues/764)). – merv Jun 13 '19 at 14:32
  • Yes I am behind a work connection. – Danny B Jun 13 '19 at 14:49

1 Answers1

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Please update to the latest version of Navigator.

On Navigator click on the update button on the top right of the interface or on the terminal type

$ conda update conda
$ conda update anaconda-navigator
$ conda update navigator-updater
Rakibul Islam
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