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I have a directAdmin panel to host my HTML website. I created a new email by going to "Email manager" -> "Email accounts" and "Create Account". Once account is created, I tried sending email from a different account to this new email. It says

Your message wasn't delivered to **********.com because the address couldn't be found, or is unable to receive mail.

I'm not sure how to set up a working email account through DirectAdmin. Any help would be great, thanks

GameO7er
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SamShannu L
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1 Answers1

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for problems in receiving an email in directadmin :

  • first check that your domain has a valid mx record in dns zone . like mx : mail.domain.com with high priority for example 10
  • ping your mx address in windows CMD for example : ping mail.domain.com and it should return the ip of hosted server . ip should be same as the result of ping domain.com
  • if above steps didnt work . you should check the owner and permission of files in this path : /etc/virtual/domain.com . the ownership should be mail:mail
  • check the status of exim service . for example in redhat OS distributions check the command : service exim status . it should be running and active without error
NetProf
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