Pattern version reflected as N/A

Question

I have pulled a CSV report through API where some of the servers reported pattern version as N/A. When I have manually checked those servers in Trend Console I can see their pattern version in updates. Is there any to fix this reporting issue? And what is the root cause behind it?

Affected servers reported below information in the report,
Status: Managed (Online)
Agent Version: 11.0.0.390
Anti-Malware Status: Anti-Malware: On
Scan Pattern Version: N/A

Checked all details in Trend knowledge base but didn't see any information/issue reported by someone else.

This does not sound like expected behaviour. Could you please open a case with Deep Security support? https://success.trendmicro.com — ScottBro, May 29 '19 at 12:46
I have already raised a case and they asked to raise it Stack Overflow. — Aslam Ansari, May 29 '19 at 13:54

score 0 · Answer 1 · answered Jun 27 '19 at 16:32

I can't say for sure without more details (DSM version, how you called the API, etc), but this is likely resulting from a docs issue which showed "security updates" info (including pattern versions) as available through the API and SDK, when it was not yet available.

Currently, security updates info is available through /api on 12.0 and Deep Security as a Service. As well, the latest docs and SDKs from 11.3 and earlier correctly show that security updates is not available.

P.S. I work in R&D for Deep Security

Pattern version reflected as N/A

1 Answers1