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I have an issue launching a bitrix chat window on my Wordpress installation and it seems to be a JS issue. I am not able to identify exactly what is blocking this script and would like to have some help here. The chat window is on this website. https://www.escuelaconsciente.org/

This is the console message:

VM605:1 Uncaught TypeError: Cannot read property 'closeLiveChat' of undefined at <anonymous>:1:20 at Object.appendToHead (script.js:1) at Object.loadJs (script.js:1) at Object.evalGlobal (script.js:1) at Object.hide (script.js:1) at Object.unfreeze (script.js:1) at Object.<anonymous> (script.js:1)

I have installed the js for the chat widget but Wordpress will block the chat window.

<script>
    (function(w,d,u){
            var s=d.createElement('script');s.async=true;s.src=u+'?'+(Date.now()/60000|0);
            var h=d.getElementsByTagName('script')[0];h.parentNode.insertBefore(s,h);
    })(window,document,'https://cdn.bitrix24.eu/b9992163/crm/site_button/loader_1_cvsict.js');

I expect the livechat window to open and be able to initiate a conversation with an agent.

tokyographer
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  • Try to move your script inside footer before body closing tag. If you are using any cache plugin disable it to check weather it work or not. – Rahat Hameed May 25 '19 at 10:43
  • Hi! Thanks for the reply. This is the current setup – tokyographer May 25 '19 at 11:01
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    It looks fine to me, cross verify your code with their website widget code as mentioned at their website. https://helpdesk.bitrix24.com/open/4112659/ – Rahat Hameed May 25 '19 at 11:30
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    If you have bitrix24 account then you can use their wordpress plugin as well. https://wordpress.org/plugins/integration-with-bitrix24/ – Rahat Hameed May 25 '19 at 11:32
  • Yes I am using it and it is working now. Thanks! – tokyographer Jun 09 '19 at 11:09

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