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The problem is that I've gone through the API documentation of authy. Now there can be trust issues with the users to provide me their PII.

So I tried the Non-PII approach. For which I need a QR code to be scanned by my users.

Even though I've followed the exact process mentioned in the documentation after doing a test-drive of my application I tried scanning the QR code which gets generated in a php file that I've made. However the authy app after scanning the QR code says:

Account couldn't be added. Please contact your service provider

P.S. I will provide the PHP code that I've made which generates the QR code. However I just want to know if this is a known issue about Not being able to add an account to my Twilio authy application.

halfer
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Ronnie Jackson
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2 Answers2

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I'm seeing the same error. Have not been able to get a response from Authy dev support on what the error means (if it's a config issue, or issue with my code, etc). But, https://jwt.io/ says the token is correct, so I'm assuming it's an Authy config issue.

alanhh
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Ensure you have expiration date <= (issuing date + 15 minutes) on your JWT token. That was a reason I had an error 'Account couldn't be added. Please contact your service provider'.

Illia Rudenko
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