You can not complete this action for this component because of the configuration of its managed properties

Question

I am trying to make a field optional in the Dynamics CRM

The name of the entity is Case and the internal name of the field is customerid

When I try to change it from mandatory to optional, I get the below error message

You can not complete this action for this component because of the configuration of its managed properties.

this is happening in Dynamics CRM online

You may need to create solution and include the entity with the field. And then try to make the necessary changes. — Nachiket, Mar 29 '19 at 15:47
Thank you. I just tried it, but it doesn't seem to work. Got the same error — Vignesh Subramanian, Mar 29 '19 at 16:01

score 1 · Accepted Answer · answered Mar 29 '19 at 16:23

1

I'm pretty sure you won't be able to.

It's one of the few fields where mandatory behaviour is enforced at the platform level, whilst most mandatory fields are enforced only on the user interface.

If I remember correctly, tring to create a case without a customer via the API will result in an exception.

Looking at the managed properties for the customerid field on my recently provisioned CRM Online, shows that I'm unable to change the requirement level - I don't even get the option for setting it as optional.

answered Mar 29 '19 at 16:23

James Wood

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I added it to the form and now I am not able to remove it now. Hiding it doesn't help either. Any workarounds? – Vignesh Subramanian Mar 30 '19 at 03:16
@vignesh Subramanian I think you could hand edit the form xml and then reimport it. I believe the check for having it on the form is only enforced via the UI – Daryl Mar 31 '19 at 11:47
I don't see any option to import/export XML in the form design page. Can you please provide some links – Vignesh Subramanian Apr 01 '19 at 06:54
1

I used XRMToolkit and edited the xml and removed the field :) – Vignesh Subramanian Apr 01 '19 at 07:37

score 1 · Answer 2 · answered Apr 01 '19 at 08:01

I wanted to remove the field from the form, but I was not able to do it from the UI

So I used XRMToolBox.

There is a plugin called as FormXML Manager, enable it in the XRMToolBox and load the entities. Once this is done you can remove the required field and publish the form

You can not complete this action for this component because of the configuration of its managed properties

2 Answers2