Organizer activity party name coming as null

Question

Here comes the interesting issue. I want to know any settings makes this difference or any workaround to get it right.

We have different Dynamics 365 CRM online instances but all are identical as they are refreshed from Prod. Recently developed plugin code behaves differently across the environments.

var organizers = (EntityCollection)appointment["organizer"];
Entity record = organizers.Entities[0];
EntityReference organizer = (EntityReference)record["partyid"];

On appointment creation, the post-create async plugin code read the organizer - one of the activity party field but the result is very different. Though systemuserid is identical, the name is coming from that entity reference properly in Dev but coming as null in other environments.

score 1 · Answer 1 · answered Mar 01 '19 at 12:43

1

That is a strange problem indeed. If you hadn't refreshed the other orgs from PROD, I would say maybe there's a different image registered in the plugin registration.

Since the code, environment, plugin registrations, and even record ID are the same, this one might be worth a Microsoft support ticket.

In the meantime, a workaround would be to check if Name is null, and if so, retrieve the Name. It's another call to the system, but will allow you to proceed while you see if Microsoft can offer any insight.

answered Mar 01 '19 at 12:43

Aron

3,877
3
14
21

Yup doing the same. Thanks. – Arun Vinoth-Precog Tech - MVP Mar 01 '19 at 12:47
Cool. I'm interested to hear what MSFT says. – Aron Mar 01 '19 at 13:23
this is MS bug :) – Arun Vinoth-Precog Tech - MVP Apr 11 '19 at 14:25
Thanks for the update. Glad to hear it is a bug, as expected. Any word on whether they're fixing it? – Aron Apr 11 '19 at 15:44

Arun Vinoth-Precog Tech - MVP · Accepted Answer · 2019-04-11T14:28:16.853

MS agreed this as a bug, but actually this context difference is identified between the classic web UI & the UCI. Only for appointment entity, because of some oData response known issue - UCI target entity is missing the formatted values.

I got the plugin profiler log from my QA team so I didn't realize they were testing in UCI but I tested in web, so the quick watch showed the difference while replay/debugging.

Anyway until MS prioritize & fix this bug, I have the below workaround to unblock this issue.

#region Workaround for fixing UCI app EntityReference coming as empty string

            if (string.IsNullOrEmpty(organizer.Name))
            {
                ctLog.Log("organizer.Name is empty");
                fetch = string.Format(@"<fetch>
                                          <entity name='systemuser' >
                                            <attribute name='fullname' />
                                            <filter type='and' >
                                              <condition attribute='systemuserid' operator='eq' value='{0}' />
                                            </filter>
                                          </entity>
                                        </fetch>", organizer.Id);

                ctLog.Log("fetch built");
                results = userOrgService.RetrieveMultiple(new FetchExpression(fetch));
                ctLog.Log("results count: " + results.Entities.Count);

                if (results.Entities.Count > 0)
                {
                    organizer.Name = results.Entities[0].GetAttributeValue<string>("fullname");
                }
            }

#endregion

Organizer activity party name coming as null

2 Answers2