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App binary rejected and message is as following

Guideline 2.3.8 - Performance - Accurate Metadata

We noticed the app icon displayed on the device and the large icon displayed on the App Store do not sufficiently match, which makes it difficult for users to find the app they just downloaded.

Next Steps

To resolve this issue, please ensure all your app icons are finalized and similar enough to each other to avoid creating confusion. When users search for your app on their devices, they should be able to recognize it from the icon on the App Store.

1.When I click Choose File the app-icon shows perfectly

thereafter selecting a build, it again changed to fully black coloured icon

EDIT Note: I tried without choosing icon manually in iTunes connect, added 1024 image in assets is Automatically selected and shown as App Store large icon, again icon becomes full black.

AppStore icon after selecting a build

AppStore icon before selecting a build

Anees
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    Does your icon have a white background or a transparent background ? - https://stackoverflow.com/questions/22858501/ios-app-icon-with-transparent-background-showing-black-background-on-device – Paulw11 Feb 19 '19 at 06:44
  • No,transparent binaries will get rejected by xcode itself while uploading – Anees Feb 19 '19 at 07:36
  • Then it is probably this - https://stackoverflow.com/questions/13242759/iphone-simulator-icon-black There is still an alpha channel behind. Open the icon in Preview and export it without the alpha channel – Paulw11 Feb 19 '19 at 07:41
  • @Anees can you show me your icon in Xcode project ? you have to put same logo in Xcode Project --> Assets.xcassets --> AppIcon --> 1024pt – Nirav Kotecha Feb 20 '19 at 06:34
  • @NiravKotecha just click and drag image i uploaded above it will shows the icon border in mild grey colour. then you'll realise the bug. It is not because of wrong image, some kind of bug from appstoreconnect. – Anees Feb 26 '19 at 05:52

2 Answers2

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I got the same problem. AppStore Webpage, Appstore Apps and TestFlight Logo is full black.

Contacted Apple Support, They suggested the following steps.

  1. Sign out of App Store Connect
  2. Clear your web browser history
  3. Quit the web browser
  4. Restart the web browser
  5. Sign back in and submit a new build with the updated icon and re-submit the app for review.

The issue is not fixed even after following the above steps.

I deleted app icons in the project and added a new set of icons. And uploaded. This issue is fixed

Shelly Pritchard
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I found a solution, Just delete AppIcon from Appstoreconnect webpage, It will automatically accepts 1024 image added in Appicon file in the bundle.

Anees
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