How to make the chatbot redirect a unknown answer to my email so I can manually answer the problem?

Question

I’m new to Dialogflow and I want to make a chatbot for faq and troubleshooting. I want the chatbot to send me responses that I do not know how to answer so I can manually contact the people whose problems have not been solved. How do I achieve this automatically?

Answer 1

I am assuming you will have different intents for your FAQ system, so that if user asks a question it will be matched to specific intent and bot will send a response according to that matched intent.

Now if none of the intents matched, it will go to Default Fallback Intent where you ca enable the webhook. In the webhook, you can write a function to send email yourself with the user query and other user details so that you can check and reply to the user.

Answer 2

As previously mentioned, you could have your endpoint recognise that the fallback intent has been triggered, but you will also need to obtain the users email which is outlined here Get email from user using Google actions , otherwise you wont be able to get back to the user with a response.