Sync Mautic bounced email status with SalesForce

Question

I have the Mautic and Salesforce integration working fairly well, and now I would like to sync the email bounce status back to Salesforce. This allows Salesforce users to update email addresses when they are talking to prospects and making notes in Salesforce. I don't see how to sync the bounce back since there is no "email bounced" field in a Mautic contact.

Using Mautic, I can detect bounced emails as shown below once their email has bounced:

However, when I go the Salesforce plugin, there's no field to select for this bounce, something like "Email Bounced":

Maybe I can create a custom field called "Email Bounced", but then how would I populate it? Ideas? Thank you!

Answer 1

The solution below assumes the cron jobs for syncing and segments are set up (that's a small project in itself). It also assumes email inbox monitoring has been setup.

1. Create a field in SalesForce to store the Invalid Email flag. See SalesForce help. Create a Boolean field called "Email Invalid".

2. Create a field in Mautic to store the Invalid Email flag.

3. Create a segment with contacts having a bounced email. From https://www.irelandwebsitedesign.com/images/learning-centre/mautic/mautic_docs_en.pdf: a. Go to Segments / New. b. Type in the segment name. For example Bounced emails. c. Select the Filters tab. d. Create new Bounced Email equals Yes filter. e. Wait for the app/console mautic:segments:update command to be automatically triggered by a cron job or execute it manually.

4. Create a campaign to update the bounce date. This campaign will update the "Email Invalid" field when a contact is added to this segment.

5. Set the fields to sync in the plug-in.