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In the intercom javascript is described that when someone starts talking to you through the messenger they will switch from Visitor to Lead. That said, when someone has become a lead they should keep their conversation history throughout their session.

Now the problem:

We don't use PHP sessions. And so on a page refresh, their conversation history is gone.

My question:

Are our non existent PHP sessions causing the fact that none of our leads keep their conversation history? If so, is there any workaround or solution to this?

Thanks,

Wouter :D

WouterrDitt
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  • I'm voting to close this question as off-topic because it's a question for intercom, a 3rd party service, and not specifically about a programming problem. – Matt S Sep 17 '18 at 13:04
  • How is this not a programming problem? This could be my fault in implementing the api, which is literally programming.. – WouterrDitt Sep 17 '18 at 13:05
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    I'm confused, because what you describe as "the problem" is the answer to the question you're asking. OTOH, it's trivial for JavaScript to store a Lead ID in LocalStorage and restore the session from there after a page refresh. But you shouldn't have to manually implement this basic feature. –  Sep 17 '18 at 13:05
  • @ChrisG That's what I think the problem is, but since I don't know that for sure I thought I'd ask the question here. I saw that sitting in LocalStorage, but the conversations object is empty. Same goes for the hasConversations bool – WouterrDitt Sep 17 '18 at 13:08

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