Unfortunately in this case you have only three two options:
- You could try to describe all the steps to reproduce this crash so much detailed as you could with a lot of screenshot images from this steps. Use for this DOC file format, PDF or some like that. This file you have to send to Visual Studio support.
- You could try to create the crash dump. Each time Visual Studio crashes, it will create a dump file
devenv.exe.[number].dmp
file in the configured location. Each dump file produced by this method will be up to 4 GB.
in size. Make sure to set DumpFolder
to a location with adequate drive space or adjust the DumpCount
appropriately. I know, you wrote already on MS forum that this error doesn't create one dump. But would you like to imagine that you have 10 crashes on a day and on each crash one dump file in size 4 GB.
will be written? The dump creating is disabled normaly and you have to enable it. How to enable it you could find using search string in Google: "How to enable dump files in Windows" or for Windows 10
you could see this video. Alternatively or additionally you could use the programm tool "ADPlus" for creating memory dump files and log files with debug output from one or more processes. This tool is very detailed describen on this MS Support page.
You could try to debug by yourself. But in the case if you want do it you have to see "Tools listing Included in Debugging Tools for Windows".
Normaly by Visual Studio support do not work the Visual Studio developers. You have to be nice to them and they do what they can do. You could not expect from them that they all know. They do their job using some given instructions.
In your case the support worker has gived you the link Reporting Visual Studio crashes and performance issues in which you have to read the following part:
Directly reproducible crashes
Directly reproducible crashes are cases which have all of the
following characteristics:
- Can be observed by following a known set of steps
- Can be observed on multiple computers (if available)
- If the steps involve opening a project or document, can be reproduced in sample code or a project which can be linked to or
provided as part of the feedback
For these issues, follow the steps in "How to Report a Problem"
and be sure to include:
Most valuable feedback: For this case, the most valuable feedback is the set of steps to reproduce the issue along with sample source
code.
Unknown crashes
If you're not sure what's causing your crashes or they seem random,
then you can capture dumps locally each time Visual Studio crashes and
attach those to separate feedback items. To save dumps locally when
Visual Studio crashes, set the following registry entries:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe]
"DumpFolder"="C:\\Crashdumps"
"DumpCount"=dword:00000005
"DumpType"=dword:00000002
⚠️ Each dump file produced by this method will be up to 4 GB.
in size. Make sure to set DumpFolder
to a location with adequate
drive space or adjust the DumpCount
appropriately.
Each time Visual Studio crashes, it will create a dump file
devenv.exe.[number].dmp
file in the configured location.
Then, use Visual Studio's "Report a Problem..." feature. It will
allow you to attach the appropriate dump.
- Locate the dump file for the crash you are reporting (look for a file with the correct Creation time)
- If possible, zip the file (
*.zip
) to reduce its size before submitting feedback
- Follow the steps in "How to Report a Problem", and attach the heap dump to a new feedback item.
⚠️ Do not attach heap dumps to existing feedback items. Please create a new feedback item for each heap dump you would like to
submit. If you were requested to provide a heap dump in order to
resolve a previous feedback item, simply reply to the request with a
link to the new feedback item where the heap dump is attached.
Most valuable feedback: For this case, the most valuable feedback is the heap dump captured at the time of the crash.
Please read it very carefully and in best case two or even tree times successively.
I hope it will help you and I wish you good luck!