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I have two servers , Server #1 one hosted in the office using the office network (this hosts the tableau server on ubuntu server) and the other server Server #2 sitting in another collocated network. The web application is hosted in server #2 and the tableau dashboards are embended on the web application.

When I try to access the application from another public network , the dashboards are working very well, however when I try to access the dashboards from the office network (which hosts the tablueau server ), I get the following error =>

Could not locate unexpired trusted ticket

Sam M
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H Dindi
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3 Answers3

0

That error is generally caused by one of two issues

  1. The IP Address of Webserver hosting the IFrame was not whitelisted under Trusted Authentication in TSM or Add Trusted IP Addresses or Host Names to Tableau Server

or

  1. The trusted user does not exist on the Tableau server and/or the username does not match what was passed to the webserver from your web application hosting the Iframe.
SpartanSoft
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We have trusted_ticket_expiry set to 240 minutes.

https://kb.tableau.com/articles/issue/changing-the-expiration-timeout-of-trusted-tickets

Althaf Khan
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For me, there were 2 issues:

  1. The script type was text/javascript:

     <script type="text/javascript" src="https://public.tableau.com/javascripts/api/tableau.embedding.3.latest.min.js"></script>

whereas the type should be module

    <script type="module" src="https://public.tableau.com/javascripts/api/tableau.embedding.3.latest.min.js"></script>
  1. I was using the tableau-react plugin instead of the tableau-viz plugin and tableau-react was for some reason not working properly. So I switched back to tableau-viz and it started working.

If you are using react with typescript, you might get Property 'tableau-viz' does not exist on type 'JSX.IntrinsicElements'.ts(2339) error, which you can resolve by adding below line in index.d.ts

    declare namespace JSX {
      interface IntrinsicElements {
        'tableau-viz': any
      }
    }
user1944701
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