We are implementing ServiceNow + Twilio and finding it rather difficult to accomplish what I think should be a basic thing. With AT&T conference calls, users are able to *6 to mute/unmute themselves. We are also able to see who is talking via their conference monitor in order to manage disturbances along with disabling entry/exit beeps.
We have been unable to come up with a solution on how to implement these 3 features...
Very stumped =/
Any assistance with this would be GREATLY appreciated friends.