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I want to implement a click to call functionality inside my website to anonymously connect freelancers with prospective customers.

Suppose freelancer-A clicks on his browser to call customer-A's phone. At the same time freelancer-B also calls customer-B. Do I need multiple twilio numbers as caller ids to do this or one twilio number will suffice?

Please note that the (freelancer-A and customer-A) call and (freelancer-B and customer-B) calls should be separate and this shouldn't be conference call between 4 parties.

lightbringer
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1 Answers1

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Twilio developer evangelist here.

You absolutely can do this with just the one number. The question is what you want to happen if the customer A calls the number back. If you want the call to go back through to freelancer A then you would need to set up a relationship between the two users that directs the calls through. Then, if another freelancer were to call customer A, you'd need a new number. This is best handled using Twilio Proxy which can manage these relationships and an optimum number pool for you.

If, on the other hand, the call should just come into a central switchboard or even not be connected to anyone, then one number should suffice entirely.

philnash
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