Connection stuck while using Samsung Remote Test Lab

Question

I want to track down a bug on Samsung Devices using Samsung RTL. Sadly i cant get that client to work on my System (macOS 10.13.1):

It just says Connecting...
Nothing happens from here.

Steps i did to come here:

Downloaded and installed newest JRE from Website: https://www.java.com/inc/BrowserRedirect1.jsp
Enabled Java for Browser and Web-Start-Apps in Java Control Panel
Added https://img-developer.samsung.com to exeption list
Checked for Port 2600 using Network Utility: https://support.apple.com/en-us/HT202790
Create Samsung Developer Account
Reserving an Device (Galaxy S6)
Download .jnlp-File and run it

Can you clarify items 3 and 4 in list (adding URL to exception list and checking port 2600 - provided link is dead)? I'm struggling with the same issue now... — Den Drobiazko, Feb 13 '19 at 15:45
@DenRimus checking port: https://support.apple.com/en-us/HT202790 go to portscan - click scan. i don't know anymore how i did that exception list thing — Julime, Feb 15 '19 at 14:25

score 8 · Accepted Answer · answered Jun 25 '18 at 14:54

8

Customer Support has answered to me. Seems like i have just selected a bad device. I chose another one and it worked :)

answered Jun 25 '18 at 14:54

Julime

11

I tried 6 devices for 12 credits, none of them worked. Only black screen. – t0m May 22 '19 at 15:35
Windows 10. Checked https://www.whatsmyip.org/port-scanner/ to see 2600 port, it was always close. I tried 3 devices, only Galaxy S5 worked, After opening an application and several seconds later a keyboard freezed. Then I restarted a device, and it couldn't connect anymore. – CoolMind Jun 28 '19 at 15:57
1

@t0m did you press the unlock button? – Sheychan Dec 12 '19 at 18:20
I have this issue with a device I tried last week... so I guess either you're lucky, or I am not – Leo supports Monica Cellio Mar 03 '20 at 00:54
Thanks for this answer, my first experience with attempting to use RTL ended up with a bad device apparently, as this happened to me. Based on your answer - even though it meant burning more of my daily credits - I tried with a different device, and though it did pause for a bit longer on connecting then I would expect, it did go through and I got a device. Cheers! – Mike Hardy Nov 28 '20 at 16:28

1 Answers1