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HI we are using TFS Version 15.117.26714.0

The problem is whenever there is any mention (@name) no email is generated against it while after writing @ the names popup but don't get emailed, while other emails are being sent through TFS eg whenever a new workitem is created etc.

Any help/guidance is appreciated

muhammad qasim
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1 Answers1

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You can use the @mention control in pull request discussions, commit comments, changeset comments, and shelveset comments. You can also use the @mention control in any text field on the work item form.

To @mention a user you've never selected previously, just continue typing to perform your search against the full directory.

Upon completion of your selection and text entry, your @mention user will receive an email alerting them about the mention.

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More details please refer official tutorial: Use @mentions

In your case, you could test some other scenarios such as pull request/commit comments and other users if they could receive e-mails. Also check if the mail be blocked as spam in mailbox.

PatrickLu-MSFT
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  • Mails are received in other cases but not in @mentions so mails are not blocked and not in spam too so there needs to be something else wrong – muhammad qasim Jun 13 '18 at 06:29
  • @muhammadqasim This is wired, there is not any other extra configuration to make `@mentions` work. And it works well on my side by test the pull request. Could you explain more clearly how your teams work with the `@mentions`, in a pull request or a comment? Better to include a related screenshot... – PatrickLu-MSFT Jun 13 '18 at 14:54
  • we just add the name with '@' at the start and the name pops out it shows that the name has been written but no mail is generated on it – muhammad qasim Jun 14 '18 at 06:46
  • @muhammadqasim Where are you adding the name with `@`? A pull request or work item comment. Not everywhere the `@ ` will generate a mail . – PatrickLu-MSFT Jun 14 '18 at 06:54
  • @muhammadqasim Please ask the user which be mentioned in the bug workitem to check if there is related work in `http://tfsserver:8080/tfs/DefaultCollection/_work` which also helps not miss important work and user could quickly take action on items where you have been @mentioned. – PatrickLu-MSFT Jun 27 '18 at 06:42
  • We are seeing the same problem. When we @mention somebody in the Discussion area of a Bug/Task we do not receive any email notifications. We are running TFS on-premise Version 16.122.27409.2 – Carel Jul 20 '18 at 08:16
  • @PatrickLu-MSFT We are still having this issue. Workitem related issues / build notifications are all working (stuff that we can set up). But mentions in pullrequests do not work. – Jannik Jan 05 '22 at 10:42