GitKraken won't open

Question

I've been using GitKraken for a year now with no issues. Then today I go to open it and the app immediately crashes. I have tried restarting my machine (Mac). I've tried reinstalling the app. No luck.

Try to open it from terminal, maybe you'll see some errors in the output. — streetturtle, Jun 04 '18 at 14:49
I'd recommend getting in touch with the creators https://www.gitkraken.com/contact — evolutionxbox, Jun 04 '18 at 15:20
Since this is a Mac you could also open the Console.app and see what messages pop up when you try to open it. I doubt anyone can help you without some diagnostic info. — pjs, Jun 07 '18 at 13:43

score 9 · Accepted Answer · edited Jun 20 '20 at 09:12

9

Somehow the .gitkraken config file got corrupted. Maybe a new update doesn't work with an old config schema? I don't know. But the way to fix it is delete the .gitkraken and let a new one get generated on the next app open. This means you will need to sign in and clone your repo again.

Steps: (Mac)

Open your finder and navigate to /Users/{user}.

Show the hidden files.

CMD + SHIFT + .

Delete the .gitkraken folder.

Steps: (Win)

Open explorer and navigate to %appdata%.

Delete the .gitkraken folder.

Then fire up the GitKraken app. Good as new.

edited Jun 20 '20 at 09:12

Community

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answered Jun 04 '18 at 15:33

Matt

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This works! Reinstalling the app doesnt help, but this did it. – Oct 22 '18 at 09:35
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any idea for windows 10? – Dean Van Greunen Feb 24 '19 at 03:48
This works but all my profiles gone. When copied from old .gitkraken folder problem reappeared. I wish GK would introduce a fixing tool for this problem to save our profiles. – Taner Oct 17 '22 at 07:18
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Sometimes just deleting the latest update folder also works. – Aaron Liu Jan 11 '23 at 22:48
This worked for me. Thank you! – AndrewLeonardi Sep 01 '23 at 20:32

score 6 · Answer 2 · answered Mar 22 '23 at 10:49

6

I would stay away from deleting .gitkraken until after you have exhausted all other avenues.

For me, opening a previous GitKraken version, running it and then waiting for it to update and restart sorted the issue for me.

So (on windows):

Navigate to %APPDATA%\Local\gitkraken\app-
Run gitkraken.exe from there.
Wait for the gitkraken ui to prompt for update and restart

answered Mar 22 '23 at 10:49

Bynho

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Worked beautifully for me. No reinstall, no deleting or re-cloning. Great success. – st3inn Jun 12 '23 at 09:42
Worked like a charm. Thank you ! – droduit Jul 18 '23 at 13:39

GitKraken won't open

2 Answers2