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I deployed my QnAmaker chatbot using the new GA QnAmaker portal today. But after creating the knowledge base, i can't find the channels tab in Azure anymore.

In the channels tab, you could deploy the chatbot to different channels like Microsoft Teams or the Webchat.

Has anyone found this tab in Azure?

Ian Driessen
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  • QnAMaker is a product, Bot Framework (Web App Bot, Functions Bot...) is another. Can you add more details of what you did when you say "deployed using the new GA QnAMaker portal"? – Nicolas R May 24 '18 at 14:03
  • Hi Nicolas, i created a new knowledge base on the new QnAmaker portal. You now have to create a QnAmaker service in Azure first. After i did this and finished setting up the knowledge base, the following resources were deployed https://imgur.com/a/1vgvwaM In these resources, i can't find any options to deploy the bot to a specific channel (webchat or Microsoft Teams). – Ian Driessen May 24 '18 at 14:13
  • Ok so that's what I thought: you are mixing both services. Here you just have created a QnAMaker Service, that is to say an API able to generate answers. To use it in a bot, you need to create a bot and point to this service – Nicolas R May 24 '18 at 14:25
  • Hi Nicolas, how can i do that exactly? It used to be quite easy to create a bot without any coding involved – Ian Driessen May 24 '18 at 14:28
  • I'm preparing an answer. – Nicolas R May 24 '18 at 14:34

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You just created your QnAMaker knowledge base and all the necessary items to use it (web app to host the service, Azure Search for the search part).

Now the next step is to create a bot by doing the following:

  1. On Azure, create a Web App Bot
    • Use Question And Answer bot template in order to have the basic code to call QnAMaker already implemented

Creation sample

  1. Once it is created, you will have at least the following resources: one Web App bot (to manage channels) and one App Service (hosting your bot code)

created resources

  • Go to the Web App Bot item
  • Select Application Settings menu, you will found several settings: QnAKnowledgebaseId, QnAAuthKey and QnAEndpointHostName
  • Fill those values with your QnA settings:
  • Save

Then it's working ;-) and you can set the channels you want on the Channels menu of this Web App Bot item

Nicolas R
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Yes! It's still there. QnA MAker going GA has no impact on its functionalities but the way of implementation to some extent, which is of course in a good sense.

You Can find it on Azure Portal => Web App Bot => Bot Management section

Happy Coding!

Kasam Shaikh
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