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We have configured webhook in facebook app earliear. After subscribing the facebook page we were able to receive real time update on our server from facebook page. Now webhook was stopped working. We are not getting any real time update for new post from facebook page.

We have pre-configured setup as per bellow guide: https://developers.facebook.com/docs/pages/realtime/

I'm able to view that my page has installed my app by using bellow sample api: GET graph.facebook.com/PageID/subscribed_apps

But not getting real time update

Any help will be appreciated.

Om Prakash
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  • Remove the webhook, and then add it again. (This helps in most such cases. Facebook will stop sending updates if your endpoint is too slow to respond or responds with errors over a certain period of time.) – CBroe May 04 '18 at 07:23
  • Thanks for response @CBroe. – Om Prakash May 07 '18 at 09:24
  • I have tried removing and adding new but there is no endpoint call. Our endpoint URL is active but not called by webhook. – Om Prakash May 07 '18 at 09:25
  • Then check if the page is still correctly subscribed for updates. – CBroe May 07 '18 at 09:29
  • Yes, Page is subscribed. One thing to add,My facebook app is not live but it has been working from last year. Can this issue be due to bellow notification after new security changes of fb: "Applications will only be able to receive test webhooks sent from the app dashboard while they are in development. No production data, including that of app admins, developers, and testers, will be delivered unless the app is live." – Om Prakash May 08 '18 at 10:06
  • Well yeah, if you want updates from a “live” page (as opposed to one created by a test user), you need to set your app live now as well. – CBroe May 08 '18 at 11:45
  • Yes. After making live its started working . But I'm sure earlier it was working for Faacebook page admin user in development mode of app too. Thanks. – Om Prakash May 09 '18 at 12:38
  • Yes, earlier apps in dev mode were unrestricted, but with the current changes in light of Cambridge Analytica, they changed that. – CBroe May 09 '18 at 12:39
  • Perfect. I'm unable to mark your above answer best and resolved it. But no option. Pls let me know how can mark solved – Om Prakash May 09 '18 at 12:41
  • Well that requires that someone adds an answer first ;-) - so far we have only been discussing in comments here. I’ve added an answer for you now with the main points from my comments. – CBroe May 09 '18 at 12:47
  • Please don't answer in comments. – Lightness Races in Orbit May 09 '18 at 12:48
  • Got it. @Lightness Races in Orbit Now CBroe answered it instead of comment. – Om Prakash May 09 '18 at 12:54

1 Answers1

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In general, if a webhook stops working: For Remove the webhook, and then add it again. (This helps in most such cases. Facebook will stop sending updates if your endpoint is too slow to respond or responds with errors over a certain period of time.)

One thing to add,My facebook app is not live but it has been working from last year.

If you want updates from a “live” page (as opposed to one created by a test user), you need to set your app live now as well.

Previously apps in dev mode were mostly unrestricted, but with the current changes in light of Cambridge Analytica, they changed that.

CBroe
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  • Fine. I had to make previous development mode app live after adding privacy policy doc url then webhook started working. Thanks @CBroe for nice discussion. – Om Prakash May 09 '18 at 12:53