Beta testing application in Android not available to some testers

Question

I have created a beta testing application with "Open Beta Testing" attribute, which means that anyone with a proper link could become my tester. How ever i have encountered a weird issue.

Some of the testers get the following screen in the play-store after opening the tetsers's link :

As you can see there is no Install button available like it should be:

Can anyone explain if im doing something wrong ? Is it a google's issue ? How can i make the app more accessible?

@D.'s some have, some havent. but most of them are regular users. and some of them get the right screen and other dont — soosita, Apr 30 '18 at 09:16
well do me a little favor please check if those who have the dev account are the one who cant install — , Apr 30 '18 at 10:52
@D.'s this is not the case. i have my private dev account and i was able to install. — soosita, Apr 30 '18 at 11:25

score 0 · Answer 1 · answered May 01 '18 at 08:20

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I suspect it is users who were already in a closed beta, or on an Alpha channel who aren't getting the update link. Or maybe users who already had the app installed to some more recent version?

answered May 01 '18 at 08:20

Nick Fortescue

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I have thought of this case already. Some of my co-workers had the official version of the the app and after uninstalling, they were able to install the beta version. **But** only some of them. – soosita May 01 '18 at 09:10

Beta testing application in Android not available to some testers

1 Answers1