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I have an application (JAVA application running on tomcat) which has SACM and ITSM modules similar to servicenow. From my application I am calling servicenow APIs to look up data and create new records in servicenow. Does servicenow allow it vice versa?

Something like add a new property Associated CIs in Incident module, which will be a look up and on search it will make a rest call to my application get the result and show.

Is it possible ? If so how?

Jerry
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  • yes you can interact with any external system (retrieve data from your external app, post data to your app, a mix of both with some logic in between...) through outbound web services (example: REST messages) – Abdo Adel Apr 12 '18 at 21:48
  • I am using a mix of Client Script,Script Include and REST Message in the portal to achieve this. Is it the right way to do? – Jerry Apr 13 '18 at 13:12
  • sounds O.K but but the architecture and the best practices are very specific to your application and depends on what you want to achieve so I can't say if this is the best way or not :) – Abdo Adel Apr 14 '18 at 09:50

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