MDM Profile not installed in iOS 10.3.2

Question

MDM Profile failed to install only in iOS 10.3.2

I checked the device logs and there is no specific error. This is the device log. I am able to install the profile in other devices. Checked in 2 devices with iOS 11.2.6 and one device with 10.1.1.

Desc : Profile Installation Failed

Sugg : Profile Failed to Install

US Desc: Profile Installation Failed

US Sugg: Profile Failed to Install

Domain : MCInstallationErrorDomain

Code : 4001

Type : MCFatalError

...Underlying error:

NSError:

Desc : Profile Failed to Install

Sugg : The profile \M-b\M^@\M^\MDM Config\M-b\M^@\M^] could not be installed.

US Desc: Profile Failed to Install

US Sugg: The profile \M-b\M^@\M^\MDM Config\M-b\M^@\M^] could not be installed.

Domain : MCInstallationErrorDomain

Code : 4001

Type : MCFatalError

...Underlying error:

NSError:

Desc : The profile \M-b\M^@\M^\MDM Config\M-b\M^@\M^] could not be installed.

Sugg : The payload \M-b\M^@\M^\MDM \M-b\M^@\M^] could not be installed.

US Desc: The profile \M-b\M^@\M^\MDM Config\M-b\M^@\M^] could not be installed.

US Sugg: The payload \M-b\M^@\M^\MDM \M-b\M^@\M^] could not be installed.

Domain : MCProfileErrorDomain

Code : 1009

Type : MCFatalError

Params : (

" MDM Config"

)

This is my .mobileconfig file.

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
    <key>PayloadContent</key>
    <array>
        <dict>
            <key>AccessRights</key>
            <integer>8191</integer>
            <key>CheckInURL</key>
            <string>https://mdm-server:9352/MDMCheckIn?user_id=-2a17f3b116252c3bda1-7ffa</string>
            <key>CheckOutWhenRemoved</key>
            <true/>
            <key>IdentityCertificateUUID</key>
            <string>63ea5ee8-d905-4893-82c0-6afd99fbd060</string>
            <key>PayloadDescription</key>
            <string>MDM</string>
            <key>PayloadDisplayName</key>
            <string>MDM</string>
            <key>PayloadIdentifier</key>
            <string>com.apple.mgmt.External.5e16c02c-0dfe-4872-8a3d-acdda57e3a6c.mdm</string>
            <key>PayloadOrganization</key>
            <string>MDMSolutions</string>
            <key>PayloadType</key>
            <string>com.apple.mdm</string>
            <key>PayloadUUID</key>
            <string>e6d404be-038b-4d4d-a599-0c1d1ede2f32</string>
            <key>PayloadVersion</key>
            <integer>1</integer>
            <key>ServerURL</key>
            <string>https://mdm-server:9352/MDMServerPath?user_id=-2a17f3b116252c3bda1-7ffa</string>
            <key>SignMessage</key>
            <false/>
            <key>Topic</key>
            <string>com.apple.mgmt.External.5e16c02c-0dfe-4872-8a3d-acdda57e3a6c</string>
        </dict>
        <dict>
            <key>Password</key>
            <string>f6fa5bb0-c586-49d6-ba3c-3fae07c67a7b</string>
            <key>PayloadCertificateFileName</key>
            <string>Certificate.p12</string>
            <key>PayloadContent</key>
            <data>
            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
            </data>
            <key>PayloadDescription</key>
            <string>Manages Devices</string>
            <key>PayloadDisplayName</key>
            <string>Certificate.p12</string>
            <key>PayloadIdentifier</key>
            <string>com.apple.mgmt.External.5e16c02c-0dfe-4872-8a3d-acdda57e3a6c.credential</string>
            <key>PayloadOrganization</key>
            <string>MDMSolutions</string>
            <key>PayloadType</key>
            <string>com.apple.security.pkcs12</string>
            <key>PayloadUUID</key>
            <string>63ea5ee8-d905-4893-82c0-6afd99fbd060</string>
            <key>PayloadVersion</key>
            <integer>1</integer>
        </dict>
        <dict>
            <key>PayloadCertificateFileName</key>
            <string>RootCertificate.cer</string>
            <key>PayloadContent</key>
            <data>
            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
            </data>
            <key>PayloadDescription</key>
            <string>Manages Devices</string>
            <key>PayloadDisplayName</key>
            <string>Root Certificate</string>
            <key>PayloadIdentifier</key>
            <string>com.apple.mgmt.External.5e16c02c-0dfe-4872-8a3d-acdda57e3a6c.credential1</string>
            <key>PayloadOrganization</key>
            <string>MDMSolutions</string>
            <key>PayloadType</key>
            <string>com.apple.security.root</string>
            <key>PayloadUUID</key>
            <string>0c46533c-0f06-4963-908b-0f1c96f5acd7</string>
            <key>PayloadVersion</key>
            <integer>1</integer>
        </dict>
    </array>
    <key>PayloadDescription</key>
    <string>Profile for managing ios device</string>
    <key>PayloadDisplayName</key>
    <string>MDM</string>
    <key>PayloadIdentifier</key>
    <string>com.apple.mgmt.External.5e16c02c-0dfe-4872-8a3d-acdda57e3a6c</string>
    <key>PayloadOrganization</key>
    <string>MDMSolutions</string>
    <key>PayloadRemovalDisallowed</key>
    <false/>
    <key>PayloadType</key>
    <string>Configuration</string>
    <key>PayloadUUID</key>
    <string>cf2bf1ca-d3ce-481c-9bd3-1d333616797f</string>
    <key>PayloadVersion</key>
    <integer>1</integer>
</dict>
</plist>

can you show the profile by any chance? – TNguyen Mar 23 '18 at 14:35 — TNguyen, Mar 23 '18 at 14:35
@TNguyen Updated. Pls check – Hulk Man Mar 23 '18 at 14:55 — Hulk Man, Mar 23 '18 at 14:55

score 1 · Answer 1 · answered Apr 10 '18 at 19:20

1

Check two things :

On the device, Check if you are able to install the profile on other devices, if yes, then its the problem with the device as it might be enrolled into MDM already. See if there is any existing MDM profile installed. If you deleted one recently, try to restart the device and install the profile again.
On the server, Check the status for communication certificate, common name should be same as IP address used by devices. Also, verify the trust chain file. Refer link1, link2 , link3

answered Apr 10 '18 at 19:20

Bin0li

168
16

1

Other things to check on the device would be whether the device has the date & time set correctly (ideally by ensuring Date & Time is set to automatic) & there's nothing strange on the Wi-Fi connection (not proxying traffic, ensure the connection can hit the URL specified, etc.) – Nobosi Apr 12 '18 at 06:41

MDM Profile not installed in iOS 10.3.2

1 Answers1