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I have a Word Press/Woo Commerce site that customers have the ability to pay for items with a credit card using the Square Plug In. (valleyfirewoodak.com)

The credit card feature was implemented around August 2017 and worked fine. Mid February 2018, I received the first notice of a "failed" order.

At first I didn't think too much of it, I thought it was just a declined card, or the customer had made a typo. I am able to take payment when I make the delivery, so it wasn't a big deal. A few weeks went by and I got a few more failed orders, which is when I realized something wasn't working.

The order info had this in the error log: Unknown Error Order status changed from Pending payment to Failed.

Not much help.

I found some plug in and templates files out of date. After those were all updated, I tested the site by placing an order. It failed, but I was able to get an error now:

Array
(
[0] => stdClass Object
(
[category] => AUTHENTICATION_ERROR
[code] => UNAUTHORIZED
[detail] => This request could not be authorized.
)

)
Order status changed from Pending payment to Failed.

I don't understand exactly what this is saying. Can anyone help? I'm left to figure it out on my own, the "website designer" I was using threw in the towel a few days ago. After going through several I'm trying to just learn on my own instead of spending more money with false hopes.

Thanks in advance.

Nathan
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    This sounds like your website may not be able to connect to the Square API. In the admin panel, try disconnecting and reconnecting to your Square account. [Docs here](https://docs.woocommerce.com/document/woocommerce-square/). – John Ellmore Mar 16 '18 at 03:11

1 Answers1

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To resolve this issue you simply have to ensure that the Square profile and the website business address are the same. It's a new Square requirement that is catching people by surprise due to their lack of letting people know about that.

Stephen Rauch
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Cesar Vasconcelos
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