I have a super annoying issue trying to post some JSON to the Service Now API (Service Desk software.
It works perfectly when sending from PowerShell, but in C# I just get
"StatusCode: BadRequest, Content-Type: application/json; charset=UTF-8, Content-Length: -1)"
With message
"{\"error\":{\"detail\":\"Cannod decode: java.io.StringReader@399624\",\"message\":\"Exception while reading request\"},\"status\":\"failure\"}"
The request JSON is exactly the same, apart from the fact that C# needs the "", {{ and }} escape characters.
When debugging, I pasted the saved body string and validated it against a json validator.
How am I supposed to debug this? Really appreciate any help at all.
C#
var client = new RestClient("https://instance.service-now.com");
var request = new RestRequest("api/now/v1/table/incident", Method.POST);
client.Authenticator = new HttpBasicAuthenticator("bassie.surname", pw());
request.RequestFormat = DataFormat.Json;
request.AddJsonBody(body);
request.UseDefaultCredentials = true;
var response = client.Execute(request);
where
var body = $@"
{{
""parent"": """",
""u_attachment_records"": """",
""u_bsc_service_type"": """",
""caused_by"": """",
""watch_list"": """",
""upon_reject"": ""cancel"",
""sys_updated_on"": ""{now}"",
""approval_history"": """",
""u_is_parent"": ""false"",
""skills"": """",
""u_classification"": ""{ticket.Classification}"",
""u_affected_contact"": ""{ticket.AffectedContact}"",
""state"": ""{inProgressState}"",
""u_last_time_stamp"": """",
""u_major_incident_manager"": """",
""u_next_step"": """",
""sys_created_by"": ""{ticket.AssignedTo}"",
""u_category_grouping"": ""IT"",
""knowledge"": ""false"",
""order"": """",
""u_attachment_logs"": """",
""u_attachments"": """",
""cmdb_ci"": """",
""delivery_plan"": """",
""u_previous_assignment_groups"": """",
""impact"": ""{lowUrgency}"",
""active"": ""true"",
""priority"": ""{lowPriority}"",
""u_previous_number"": """",
""group_list"": """",
""u_bt_correlation_id"": """",
""approval_set"": """",
""u_bsc_accounting_period"": """",
""u_r3"": ""false"",
""short_description"": ""{ticket.Description}"",
""correlation_display"": """",
""delivery_task"": """",
""work_start"": """",
""u_third_party"": """",
""u_requestor_rejection_count"": ""0"",
""additional_assignee_list"": """",
""u_requestor"": ""{ticket.AffectedContact}"",
""notify"": ""1"",
""sys_class_name"": ""{ticket.Classification}"",
""u_sla_breach_code"": """",
""closed_by"": """",
""follow_up"": """",
""u_contact_details"": """",
""reassignment_count"": ""0"",
""assigned_to"": ""{ticket.AssignedTo}"",
""sla_due"": """",
""u_workstation_location"": """",
""u_resolver_watch_list"": """",
""u_created_from"": """",
""u_my_work_priority"": """",
""escalation"": ""0"",
""upon_approval"": ""proceed"",
""u_effort"": """",
""u_incident_model"": """",
""correlation_id"": """",
""u_approver_list"": """",
""u_previous_step"": """",
""u_gbs_id"": """",
""u_inc_sub_status"": """",
""u_customer_acceptance"": """",
""made_sla"": ""true"",
""u_stakeholder_group_list"": """",
""u_major_incident"": ""false"",
""u_bsc_service_group"": """",
""u_request_id"": """",
""u_building"": """",
""u_stakeholder_watch_list"": """",
""sys_updated_by"": ""system"",
""opened_by"": ""{ticket.CreatedBy}"",
""u_bsc_legal_entity"": """",
""u_bsc_operating_unit"": """",
""user_input"": """",
""sys_created_on"": ""{now}"",
""sys_domain"": {{
""link"": ""https://instance.service-now.com/api/now/table/sys_user_group/global"",
""value"": ""global""
}},
""u_adms_assignedto_count"": ""0"",
""u_escalate_ticket"": ""false"",
""u_bsc_quality_check_result"": """",
""calendar_stc"": ""505043"",
""u_total_effort"": """",
""u_escalate_ticket_date"": """",
""u_resolution_reason"": """",
""u_internal_ref"": """",
""u_enhancement_defect_id"": """",
""business_service"": """",
""u_adms_assigned"": """",
""u_hcl_correlation_id"": """",
""u_symptom"": ""general_failure"",
""rfc"": """",
""time_worked"": """",
""u_quick_closed"": ""false"",
""expected_start"": """",
""opened_at"": ""{now}"",
""u_ebond_lock"": ""false"",
""work_end"": """",
""caller_id"": """",
""u_dsyg_project_name"": """",
""u_resolver_group_list"": """",
""subcategory"": """",
""work_notes"": """",
""assignment_group"": {{
""link"": ""https://instance.service-now.com/api/now/table/sys_user_group/a5c69cd2c55f01c427c9c96cacebf391"",
""value"": ""a5c69cd2c55f01c427c9c96cacebf391""
}},
""business_stc"": ""126137"",
""u_dsyg_project_number"": """",
""calendar_duration"": ""1970-01-06 20:17:23"",
""u_external_ref"": """",
""close_notes"": """",
""contact_type"": ""phone"",
""u_acceptance_method"": ""Automatic"",
""u_third_party_reference"": """",
""incident_state"": ""1"",
""urgency"": ""{lowUrgency}"",
""problem_id"": """",
""u_adms_first_assignto"": ""false"",
""company"": """",
""activity_due"": """",
""severity"": ""3"",
""u_last_attached_kb"": """",
""comments"": """",
""approval"": ""not requested"",
""due_date"": """",
""sys_mod_count"": ""1"",
""sys_tags"": """",
""u_resolution_code"": ""resolved_unknown"",
""u_resolution_activities"": """",
""u_service_zone"": {{
""link"": ""https://instance.service-now.com/api/now/table/u_service_zone/8f2b4c9a382de00097ba6b481956396b"",
""value"": ""8f2b4c9a382de00097ba6b481956396b""
}},
""u_stakeholder_communications"": """",
""location"": {{
""link"": ""https://instance.service-now.com/api/now/table/cmn_location/eafd7038517de000c86dc462c016ea6b"",
""value"": ""eafd7038517de000c86dc462c016ea6b""
}},
""category"": """",
""u_bsc_service_category"": """"
}}
";
