In JIRA, is there a way to force a template on tickets?

Question

It is very easy to create tickets on JIRA with almost no restrictions - which is why I am wondering if it is possible to force some kind of template or other limitation so that people create tickets with required fields.

I am unaware if this is possible and Google doesn't bring up much

score 1 · Answer 1 · answered Mar 02 '18 at 15:37

1

The easy answer is yes, but there is a lot involved in creating custom request views that require admin access. You may find the following information helpful...

https://confluence.atlassian.com/doc/create-a-template-296093779.html

answered Mar 02 '18 at 15:37

fxmatt

111
2

score 1 · Answer 2 · answered Mar 04 '18 at 00:34

Field Configurations (which are applied through a Field Configuration Scheme) allow you to make specific fields required for a given Issue Type in a given Project.

See: https://confluence.atlassian.com/adminjiracloud/changing-a-field-configuration-844500798.html

score 1 · Answer 3 · answered Mar 06 '18 at 23:37

You can do this type of restrictions and also change the aspect of the screen the users interacts with by using the Script Runner plugin, in particular by using the Behaviours feature of such plugin. You can also write Groovy code to customize almost every aspect of the form and do input validation/templating.

In JIRA, is there a way to force a template on tickets?

3 Answers3