Where can I find crash feedback from users in the Google Play Console?

Question

When a crash occurs in an application installed via the Google Play app, user's have the option to Send Feedback.

A user can optional write feedback to describe the problem they have encountered and then submit their crash report.

Is the written feedback provided by the user available anywhere in the Google Play Console?
Can the feedback be associated with a stack trace of the crash the user encountered?

nivm · Accepted Answer · 2018-12-19T08:15:11.577

31

After talking with google support iv received this answer -

"The console has been updated since the IO and some of the function you had in the past is now redundant."

Google has removed the "crash feedback" in the latest update.

edited Dec 19 '18 at 08:15

answered Jun 04 '18 at 14:12

nivm

26

Cool so the pissed off customer's crash report just disappears.. Thanks, Google! Certainly not redundant, I sent a few logs myself and they never came through.. maybe its just slow? – Zach Jun 13 '18 at 16:55
I thought I read somewhere that we can download the user feedback via GSUTIL. Has anyone had luck with that? – Tyler Oct 20 '18 at 15:57
According to this page on Google Support; as of May 2018 you cannot download detailed reports for crashes and ANRs using GSUTIL. https://support.google.com/googleplay/android-developer/answer/6135870#export – Unknownweirdo Nov 13 '18 at 16:14
13

I really don't understand why Google hates Android developers. :/ – The incredible Jan Jan 07 '19 at 14:36
anyone found where it is?? – Aabauser Feb 21 '19 at 12:53
User crash reports are certainly not redundant as they sometimes provide valuable information. – doctorram Mar 10 '19 at 01:33
Any update on that? I'm also trying to find the logs I sent to myself after some startup crash that happens only on release builds and not even all of them.... – jeevium Dec 19 '19 at 11:15
3

I'm so pissed off that user feedback just vanishes into thin air. Why is the report dialog still there then, especially as crash reports are sent automatically regardless of the user reporting it or not. Also, "User feedback" is redundant? Thanks Google! – Spikatrix Jul 21 '20 at 04:49

score 0 · Answer 2 · edited Jun 20 '20 at 09:12

0

1.>Open your google console as registered user where you uploaded your app. link.

2.click on Download Report.

3.click on Crashes and ANRs.

4.select your app name from serch box.select the app which report you want to check.

5.you will get your result as two different option ...

a. Crash report which you can download if you want. b. ANR reports.

edited Jun 20 '20 at 09:12

Community

answered Jan 30 '18 at 17:45

Ankesh Roy

2

from google console we will get only exception cause of which app got crashed . but if we need user feedback or any user msg regarding crash then we have to get that from app, from where user will send their msg to our api . and then we will get those messages. – Ankesh Roy Jan 31 '18 at 04:24
1

we can get user review report too . from google api console. there is a option Reviews. – Ankesh Roy Jan 31 '18 at 04:26
Crash reports don't have user messages. – nlmm01 Feb 02 '18 at 11:59
4

Automatic crash reports don't have user messages. To view crash reports with user messages click on "Anrs & Crashes" on the left menu and then click on a small link "previous area" below the android vitals banner. Because i am from germany, it's possible that the links in quotes slightly differ. Hope it helps. – Vall0n Mar 15 '18 at 10:18
5

@Vall0n The 'Previous area' is now removed. Any idea where the messages will be now? – arul Jun 04 '18 at 07:57
@arul No, I don't know where the messages are now, or if they are still available... Sry. – Vall0n Jun 04 '18 at 11:53
9

Has anyone found where they live yet? This is ridiculous lol. – lorenzo Jun 28 '18 at 16:18

score 0 · Answer 3 · answered Apr 30 '21 at 08:13

0

I think I found it :

For internal testing : it is in Play console, in "Pre-launch reports" > "Overview"
For production : it is in left menu, in "Statistics"

answered Apr 30 '21 at 08:13

Omar BENHAMID

I tried your solution but I cannot see the feedbacks I reported from a Android 6.0 device :( – Thomas Ramé Mar 09 '22 at 14:13

score -2 · Answer 4 · answered Dec 12 '18 at 07:13

-2

Go to google console->select you application ->left side menu-> Android vitals->Crashes and ANR's.

answered Dec 12 '18 at 07:13

sravs

4 Answers4