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For the last hour or so i can't access my google cloud shell or any of my compute instances (they seem to be running ok - i just can't ssh in via the ssh button in browser).

For cloud shell i get "Google Cloud Shell is temporarily unavailable. Try connecting in a few minutes."

For my compute instances i get "An error occurred while communicating with the SSH server. Check the server and the network configuration."

No idea what's going on - i have restarted everything a few times.

Feels like it could be something on google's side but the status dashboard looks clear: https://status.cloud.google.com/

andrewm4894
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  • i happen to have a windows server compute instance and when i rdp into that and try do the ssh via chrome in there it works. so its as if its a network setting in my vpc or something maybe - but would not have thought that would impact my cloud shell. – andrewm4894 Nov 06 '17 at 14:37
  • i am able to get in via putty so feels like its a chrome issue – andrewm4894 Nov 06 '17 at 16:29
  • I am not able to reproduce. Have you tried different browsers? Maybe a [private window](https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en). – Carlos Nov 06 '17 at 19:06
  • Yep tried incognito and got same error, have also tried a different laptop and get the same error. – andrewm4894 Nov 06 '17 at 22:12
  • also tried edge and firefox this morning - same issues. really stumped here - am using putty as a workaround so not too bad for now but much prefer the browser ssh. – andrewm4894 Nov 07 '17 at 10:02
  • Have a shot disabling anti-virus and security software, as well as extensions in your browsers. You could also test connecting from different networks. – Carlos Nov 07 '17 at 16:14
  • i actually opened a ticket with cloud support and they said it is some sort of bug others are also experiencing. I'll see if i can get an issue tracker link to post here in case others having same issues. – andrewm4894 Nov 09 '17 at 10:09
  • Probably [67997017](https://issuetracker.google.com/67997017) related to the Guest Envoriment? – Carlos Nov 09 '17 at 20:26
  • i think so - i have a case open (14130394). Will update here if/when we find a solution. – andrewm4894 Nov 13 '17 at 14:24

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