Official documentation OpenTok Windows SDK - for building WebRTC video apps on Windows states:
When creating an installer for your application, add Visual C++ Redistributable for Visual Studio 2015 as an installer package. Use the x86 version, the x64 version, or both, depending on the architecture of your application.
We installed 64-bit version because everything was 64-bit, had same problem as you and reported to vendor.
We observed that even with platform-agnostic .NET code, running on a 64-bit OS required installing 32-bit version of the C++ redistributable on the target.
Edit: download link for both versions https://www.microsoft.com/en-us/download/details.aspx?id=53840