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I downloaded the Vidyo SDK for iOS. I followed the all the steps to generate a new token and succeeded on that. But at the time of joining the call it always prompting Unexpected disconnection. Even in the VidyoConnector Mac app also getting same error. Led to conference inability.

What are all the possibilities of hitting this error. Any help much appreciated!

Vishnuvardhan
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2 Answers2

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Based on your description, it seems like the token you have generated is invalid. How did you generate it ? Here is a link that provides with token generation scripts samples in multiple languages. https://support.vidyo.io/hc/en-us/articles/115003127747-Generate-a-Token
Another tip to validate your token - it's a long string that ends with "==" symbol.

Luda Ruditsky
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Are you using the python script shared at https://static.vidyo.io/4.1.16.8/utils/generateToken.py The syntax for using our pyton token generation:- python3 generateToken.py --key= --appID= --userName= --expiresInSecs=10000 Make sure that you do not include any special character like @ in the user name

Luda Ruditsky
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