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I have installed the WSO2 IoT Server 3.1.0 by following the installation guide. But when I want to access to https://myip:9443/devicemgt/, I enter my login and then SETTING UP YOUR ENVIRONMENT start charging.

After few minutes Ops... it seems something went wrong. Refresh the page to retry.

appears on the screen.

I can't access to my devicemgt, anyone have a idea?

Community
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Adam Prunieres
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1 Answers1

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The error could be due to SSL handshake issues with your machine. Therefore the best way to set up WSO2 IoT server 3.1.0 on your machine is to run the change-ip.sh script. Please follow only "Configuring the IP or hostname using the script".

Geeth Munasinghe
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  • I do "configuring the ip or hostname using the script" but nothing change. After enter my login in "https://10.0.240.35:9443/devicemgt/login?RelayState=%2F&SSOAuthSessionID=CD3F547082F668B8C03851C6162E3297&commonAuthCallerPath=%2Fsamlsso&forceAuth=false&passiveAuth=false&tenantDomain=carbon.super&sessionDataKey=0f5c313d-bd48-4ca7-a608-773ad94ba2dc&relyingParty=devicemgt&type=samlsso&sp=devicemgt&isSaaSApp=true&authenticators=BasicAuthenticator:LOCAL" I m redirected to "https://10.0.240.35:9443/devicemgt/welcome" and "SETTING UP YOUR ENVIRONMENT" start charging but with an error – Adam Prunieres Oct 17 '17 at 08:28
  • Can you please follow these steps to enable debug logs? Go to the IOT_HOME/conf/log4j.properties file. Uncomment the following (#log4j.logger.org.apache.synapse.transport.http.wire=DEBUG #log4j.logger.feign=DEBUG) Comment the following (log4j.category.org.apache.synapse=WARN) Then restart the IoT server and try to login to the devicemgt application. And check the log file in IoT_Home/repository/logs/wso2carbon.log and attach the error. – Geeth Munasinghe Oct 17 '17 at 08:42
  • I that normal that i have "#log4j.logger.org.apache.synapse.transport.nhttp.wire=DEBUG" and not "#log4j.logger.org.apache.synapse.transport.http.wire=DEBUG" (i have a n before http) ? – Adam Prunieres Oct 17 '17 at 13:12
  • I have one error in my log: TID: [-1234] [] [2017-10-17 15:22:09,328] ERROR {org.wso2.carbon.apimgt.rest.api.util.interceptors.auth.BasicAuthenticationInterceptor} - Authentication failed. Please check your username/password {org.wso2.carbon.apimgt.rest.api.util.interceptors.auth.BasicAuthenticationInterceptor} – Adam Prunieres Oct 17 '17 at 13:24
  • Ok so now i have acces to "https://10.0.240.35/9443/devicemgt" but i have an 500 error: An Error Occurred! HTTP Status : 500 org.wso2.carbon.apimgt.integration.client.exception.APIMClientOAuthException: failed to retrieve oauth token using jwt – Adam Prunieres Oct 17 '17 at 14:22
  • I think the reason for this issue is SSL handshake failure. This might occur when there is a hostname pointed to 10.0.240.35 or machine name is pointed to the same. Can please check the /etc/hosts file to make sure that there is no hostname is pointed to 10.0.245.35? – Geeth Munasinghe Oct 18 '17 at 03:05
  • Ok so that my /etc/hosts, i don't really understand what you ask for (im a beginner): 127.0.0.1 localhost ::1 localhost ip6-localhost ip6-loopback ff02::1 ip6-allnodes ff02::2 ip6-allrouters # --- BEGIN PVE --- 10.0.240.35 wso2 # --- END PVE --- – Adam Prunieres Oct 18 '17 at 06:59
  • You have to remove the (10.0.240.35 wso2) from /etc/hosts and restart the server. And if it does not solve your issue, please enable debug logs as mentioned in the second comment and send the IoT_Home/repository/logs/wso2carbon.log file to geeth(at)wso2(dot)com email. – Geeth Munasinghe Oct 18 '17 at 11:10