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NLU (Natural Language Understanding) Analyze call is failing with the error codes below,

{"error": "cannot analyze: downstream issue", "code": 500 }
{"error": "failure to communicate with server", "code": 500 }
{"error": "requested service timeout", "code": 500 }

This started happening since 09-Oct-2017.
It is working sometimes and failing most of the times.
Is there any change deployed for NLU?

alexander.polomodov
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Sukanto
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1 Answers1

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Is it happening consistently with a given set of inputs? I would suggesting contacting the bluemix support at https://support.ng.bluemix.net/supportticket/?app=technicalsupport&index=13 to follow-up on the issue.

In general, code 500's are unexpected and require some level of digging for the support team to triage.

Adam S
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  • Thanks for the response. It is not happening always. I have raised a support ticket. – Sukanto Oct 16 '17 at 10:42
  • Currently I am facing the same problems... @Sukanto Do you have any additional information from the support team? Thanks – Elka Jan 24 '18 at 13:49