0

When using the Autodesk Viewer in different browsers, sometimes models do not display with textures and instead show black. This has been encountered in Chrome on Ubuntu 16.04, as well as Safari on iOS 10.3.3.

What causes this? If this isn't known, how can we begin to debug this?

incorrect display

incorrect display

sabrehagen
  • 1,517
  • 1
  • 13
  • 38
  • The version of the browser is not supporting the shaders that are used by the viewer, not much you can do about it on your side, this would need to be fixed in the viewer code... – Felipe Aug 08 '17 at 05:51
  • Can we get some indication as to when this will be fixed? – sabrehagen Aug 08 '17 at 11:31
  • Here is a screenshot of the same issue in safari on iOS https://imgur.com/gallery/SexoA – sabrehagen Aug 10 '17 at 01:32

1 Answers1

0

We found an undocumented updated to the viewer - version v2.16. We have updated to use this version and the models are now rendering correctly.

sabrehagen
  • 1,517
  • 1
  • 13
  • 38