Verify the steps performed to "Download, install and configure Zend Guard Loader for PHP 5.6" as described in the CA SAM upgrade guide
(https://support.ca.com/phpdocs/7/8572/CA_SAM_Rel4_Upgrade_Manual.pdf)
Verify steps:
Download Zend Guard Loader for PHP 5.6 (you may have to register with Zend to download - http://www.zend.com/en/products/loader/downloads#Windows)
Add ZendLoader.dll from zip file to php extensions directory (c:\Program Files (x86)\ca\Sam\env\php\ext)
Add the following lines to php.ini (c:\Program Files (x86)\ca\Sam\env\php\php.ini):
[Zend]
zend_extension="C:\Program Files (x86)\ca\Sam\env\php\ext\ZendLoader.dll"
zend_loader.enable=1
zend_loader.disable_licensing=0
-Make sure the PATH environment variable contains an entry to PHP.exe e.g. \Program Files (x86)\PHP\v5.6;
-Verify PHP by running PHP.exe -v from the command line. It should return the following.
C:\Users\Administrator>php -v
Hope this is helpful :)