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I am configuring Okta User Provisioning (developer account) in relation to a ServiceNow instance. Even after passing the correct user id and password, I am unable to verify the 'Test API Credentials'.

I receive below validation error:

Could not verify the ServiceNow administrator login and password; please confirm that these are set correctly.

Any suggestion what could be wrong here?

user1934643
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  • Where are you trying to configure user provisioning using username password? Which record or plugin are you using for doing this? – Milind Gokhale Aug 04 '17 at 17:25
  • May be you can follow the process given at this link to use Multiprovider SSO plugin to setup SSO to your instance. https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/single-sign-on/task/t_SettingUpMultiProviderSSO.html – Milind Gokhale Aug 04 '17 at 21:47
  • I am adding this username and password on Okta side as these credentials will be used by Okta to get in ServiceNow so as to push the user data. – user1934643 Aug 16 '17 at 13:45

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